This website is owned and operated by Product Pathways and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using Product Pathways website, https://productpathways.com (“website”), you agree to the Internet Privacy Policy of the website, which is set out on this page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.This Policy applies as between you, the User of this Web Site and Product Pathways the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
In this Policy the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie": means a small text file placed on your computer by Product Pathways when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"Product Pathways": means Product Pathways,
https://productpathways.com;
"Service": means collectively any online facilities, tools, services or information that We make available through the Web Site either now or in the future;
"System": means any online communications infrastructure that Product Pathways makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Web Site and is not employed by Product Pathways and acting in the course of their employment; and
"Website": means the website that you are currently using (
https://productpathways.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Payments will be handled by third-party service providers. We do not collect or store any credit card details on our system.Information about visitors to our site is collected only when knowingly and voluntarily submitted. Personal information including browser information, IP address may also be collected through a third party service provider system. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Without limitation, any of the following Data may be collected:
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2.1 name;
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2.2 job title & profession;
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2.3 contact information such as email and billing address
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2.4 financial information such as credit / debit card numbers for payment processing. Payments are handled by third-party service providers. We do not collect or store any credit card details on our system.
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2.5 IP address (automatically collected);
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2.6 web browser type and version (automatically collected);
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2.7 operating system (automatically collected);
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2.8 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
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2.9 Cookie information (see Clause 10 below).
- 2.10 and analytics and usage data (including interaction events, session recordings, and analytics identifiers) collected through the tools described in "Analytics and Session Recording".
You may access or change your personal information at any time by contacting us or through the Web Site (see clause 6).
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3.1 Any personal Data you submit will be retained by Product Pathways for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
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3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties — including our affiliates and / or other companies within our group — except to the service providers described in the "Service Providers and International Transfers" section of this Policy, who act on our behalf and under contract solely to provide and improve our Services, and who are not permitted to use your Data for their own purposes.
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3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
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3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
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3.4.1 internal record keeping;
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3.4.2 improvement of our products / services;
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3.4.3 communication of promotional materials that may be of interest to you;
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3.4.4 contact for market research purposes to improve or update the Web Site and products and services we provide.
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3.5 We use third-party analytics tools to understand how visitors use our websites and products — in particular our AI Coach (ai.productpathways.com) — so we can improve them.
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3.6 These tools collect information such as the pages and features you use, the actions you take (for example, opening a coach, sending a message, or completing a session), your approximate location derived from your IP address, and technical details about your device and browser. Where you provide your email address to unlock a coach, we may associate your usage with that email so we can understand the experience across visits.
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3.7 Our analytics tools also provide session recording, which captures a playback of your interactions with the AI Coach — such as page views, clicks, scrolling, and navigation — to help us diagnose problems and improve the experience. We configure this feature to mask the text you type wherever feasible, but you should avoid entering sensitive personal information into the coach.
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3.8 Analytics and session-recording data for the AI Coach are processed and stored on Mixpanel's European (EU) infrastructure. We rely on our legitimate interest in understanding and improving our services as the basis for this processing. You can find out how Mixpanel handles data in its privacy policy at mixpanel.com/legal/privacy-policy. You can limit this collection using the cookie and browser controls described in "Your Right to Withhold Information" below, and we honour "Do Not Track" browser signals where supported.
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3.9 We share personal data with trusted third-party service providers who process it on our behalf and under contract, solely to provide and improve our services — for example, our email platform, payment processors, and analytics providers. We do not sell your personal data or allow these providers to use it for their own purposes.
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3.6 Some of these providers may process data outside your country of residence. Where we transfer personal data internationally, we take steps to ensure it remains protected in line with applicable data protection law. Analytics and session data for the AI Coach are hosted in the EU.
- 4.1 Product Pathways may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
- 4.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
- 5.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
- 5.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.
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8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
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8.2 You have the right to ask for a copy of your personal Data. We reserve the right to charge a small processing fee, however when reasonably requested we will endeavour to process the request free of any fees.
Data security is of great importance to Product Pathways and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
All third party software (e.g payments processing) have been vetted for their security measures.
Product Pathways reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
